If you need help, read through these categories. Maybe the solution for your problem is right here. If not, contacts us in-world through a notecard (IM's get capped) or submit us a ticket by clicking Submit a ticket. We'll answer you as soon as possible.
I have clicked the wrong product and bought it. Can I get a refund?
NO! Our products are all NO TRANSFER and it would be impossible for you to return them in order to get a refund. Please be careful!
The product is corrupted. can I get a refund?
Should you prove that we are the ones to blame for your product's malfunction, then yes, a refund is applicable.
I don't like an item I bought, can I get a refund?
Absolutely NO! We offer you demo versions of the exact products you're purchasing and you should always try them prior to buying anything in the store.
In which case is a refund applicable?
We can offer you a full refund in case of double buys. In this case, submit us a ticket on this website or send us a notecard on Second Life with your transaction info attached to it.
I think my skin is corrupted. What can I do?
Our products are all tested prior to launching to make sure our clients get only the best items. But sometimes things may get corrupted due to several reasons. If you feel your skin is somehow malfunctioning, send us a notecard in world, or submit as a ticket here on this website. But be sure to be polite! We'll investigate the situation and should it be proven that the mistake is on our side, we'll help you with this issue.
What are the permissions of your skins and products?
Our skins are always copy/no mod/no transfer. Our Shapes are always copy/mod/no transfer. Our appliers are always copy/no mod/no transfer and our tattoo layers and makeups are always copy/no mod/no transfer.
I've an item that hasn't been delivered to me until the present moment. How do I proceed?
There are three ways to get your items: 1. Visit one of our redelivery terminals in our store in-world. Click here to teleport directly to one of them. This is by far the fastest way! 2. If you prefer, send Marie Whitfield or Ymir Coronet a notecard in-world with your transaction info attached to it. Please note that im's usually get capped, so we prefer notecards.. 3. Submit us a ticket, by using the menu to the right and we'll help you out asap.
I need a different eyebrow set, a different skin tone or lips. Do you offer any kind of custom work?
At the present moment there isn't any possibility to offer custom works of any kind, sorry! Suggestions are always welcome though!
I bought an item on Marketplace but I haven't received it yet. What do I do?
Please allow some time for Marketplace to complete your transaction. As Marketplace states, should they be unable to deliver you your product within an hour, they will refund you the amount spent. Should you not receive your money at all, please contact the Marketplace's staff for further help.
I'm a model. Do you need any models for your store, posters etc?
As a matter of fact, yes, we do work with models coming from different agencies. We do have a special area dedicated to our certified models where they can find out about our campaigns and apply for them. Should you be interested in becoming a Blush skins certified model, click here and find out how to proceed.
I'm a blogger. Do you need any bloggers?
Yes. We're always searching for new exciting bloggers who are able to review our products in a professional matter. If you think you have what it takes, click here and read more about how to become a Blush Blogger.
Do you work with any appliers?
Yes! We're pleased to announce that our latest skin lines all have been converted to be compatible with the major mesh body parts appliers available in the market.
Which appliers do you work with?
Right now we work with Belleza, Maitreya, TMP, Slink, EVE and Lolas. We're always seeking to add more to our product line as time allows.